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Customer Care Representative - CUSTO03281


Job ID: 130697
Job Views: 33137
Location: Carlsbad, California, United States
Zip Code:
Job Category: Breg
Employment Type: Full time
Salary:
Posted: 10.23.2020

Job Description

 We currently have a full-time opening for a Customer Care Representative at our Carlsbad, CA headquarters.  If you are looking for a fast paced environment where you can make a difference every day, then this is the opportunity for you!

This position receives and answers inquiries from customers concerning price, availability and/or application of Breg products and services. This position also receives and enters orders from internal and external customers, including sales representatives. Helps assure customer satisfaction by providing outstanding service while accurately entering orders and handling customer concerns, inquiries, requests, and complaints as well as offering suggestive selling solutions.

 

Your day will be very busy… you will:

  • Provide a delightful customer experience through outstanding phone and electronic communication interactions with customers, sales representatives and patients
  • Receive, record and accurately enter orders received by phone, fax, email or postal mail from internal and external customers and other Customer Care Representatives
  • Utilize product training knowledge to offer appropriate solutions, troubleshoot and answer questions from customers
  • Increases revenue through suggestive solutions and soft-selling of product and accessories, relevant to the caller’s needs.
  • Records customer feedback in the Breg Feedback Form (BFF) and issues Return Material Authorization (RMA) numbers.

 


Job Requirements

 A dependable, honest, hard-working person who enjoys teamwork and is a positive influence on others.  Someone who is detail oriented, focused on accuracy, can follow systems, is able to multi-task and communicate effectively.

What your background will be:

  • Associate’s degree or equivalent from a two-year college or technical school or equivalent combination of education and experience.
  • Minimum of 1 year of experience in a high volume call center, answering call, and Order Entry
  • Intermediate level computer experience including report generation
  • Broad spectrum of external customer interaction


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